Wednesday, May 27, 2015

I Was Sloppy but Raise Comes Through Anyway!

Disclaimer: I receive a referral commission for the following link(s) and I greatly appreciate supporting the site: Raise

Here is a nice customer service story from Raise:

This past Friday, I received an email from Raise about their regular weekend sale.  Every weekend, there are certain gift cards which are an extra 5%.  This weekend, Staples was on sale.  I decided to buy gift cards since it would be an extra 5% off.  You can normally buy Staples gift cards for  3-4.5% off.

I bought $168 worth of gift cards for 4.3% off, which comes out to about 9% off after the promo code.

The problem is that I got really excited and I forgot to add in the promo code so now I am stuck with $168 of gift cards.  I would get 5x Ultimate rewards points with a Chase Ink without buying anything upfront!

Where to go from Here?
I checked out Raise's return policy and it says:
The Raise guarantee does not cover:
  • Buyer's remorse/change of mind
  • Misinterpretation of delivery method/time
  • Misinterpretation of redemption method
  • Neglect to apply promo code before purchase

That's not very good.

So, I decided to call anyways.

I was told immediately that it would be no problem and tRaise would add the promo code after the fact and refund my credit card the difference.  I even got an email confirmation from them:

Hello Oren,
We appreciate you taking the time to call in to Raise today. It was my pleasure speaking with you!
Just wanted to confirm, I will be refunding you for the promotion on Monday morning!
If you have any other questions please don't hesitate to reach back out to us.
Have a great long weekend,
Raise Member Services
(888) 578-8422

Moral of the story:  Most companies have really great customer service.  If you make a genuine mistake or didn't know about a promotion, just ask for it after the fact and most of the time the company says yes.