Wednesday, August 28, 2013

Don't Give Up!

During my App-O-Rama, I applied for the Chase United Credit Card, among others.  I had previously gotten the sign up bonus for that card a couple years ago, but based on reports I had read on the internet I should not have trouble getting the bonus again.

I signed up for a 30,000 mile bonus.

Over the phone I confirmed with a rep that I would be getting the bonus.  Then I asked the rep about getting qualified for a 50,000 mile bonus with a $50 statement credit which I had already successfully gotten for my wife.

She said it wasn't her department, but Chase will contact me in 10 business days.

10 days later I got letter in the mail saying that I won't be getting any miles because I had previously gotten this bonus!  I was quite perturbed to say the least.

So, I sent a secure message to Chase without alluding to the letter I received.  Here is the message:

After I signed up for the United 30,000 mile sign up bonus 
I noticed that there was a 50,000 mile sign up bonus with  
a $50 statement credit. Can I please be matched to that  
offer? Thank you very much.

In a couple of days, I got the following message back from Chase:

Dear Oren, 
Thank you for contacting Chase regarding your United MileagePlus® credit card account. 

We are pleased to inform you that we have honored your request and issued a $50.00 statement credit and 20,000 additional miles. The credit and miles will be reflected on your next billing statement. 
If you have any further questions, please reply using the Secure Message Center. 
Thank you, 

Later that month, my $50 statement credit and miles posted to my United account and all was good in the world again.